EN 15038

From Wikipedia, the free encyclopedia

This article does not cite any references or sources. Please help improve this article by adding citations to reliable sources. Unsourced material may be challenged andremoved. (April 2009)

Many European Translation companies have long felt the need for a reliable method of demonstrating the quality of the services they provide to their customers. Many sought ISO 9001 certification as a demonstration of their commitment to quality management systems. However, as the ISO 9001 standard does not address the sort of translation-specific processes which many translators consider important in determining quality outcomes, this standard did not become widely accepted as a "guarantee of quality" in the industry. In 2006, a quality standard, specifically written for the translation industry, EN 15038, was published by CEN, the European Committee for Standardization. This was a serious attempt to provide certification of translation-specific quality management using independent, on-site audits by recognized certification bodies. This standard is gaining acceptance worldwide and the European Union has begun including it as a benchmark in its tender specifications.^[1]

Contents [hide] 1 Background 2 Scope and definitions 3 Main provisions 3.1 Basic requirements for the human resources and process used 3.2 Client – TSP relation 3.3 Procedures in translation services 3.4 Added value services 4 National standards 5 See also 6 References 7 External links